The students are the main stakeholder of the University. Student growth and development are the top priorities of the university. If a student has any grievance, it is taken up seriously by the concerned authorities. The university has evolved an elaborate system of grievance redressal for the students.
As per the University Grants Commission (Grievance Redressal) Regulations, 2012, vide Notification No. F.No.144/2012(CPPII), (The Gazette of India, March 23-29, 2013), a Student Grievance Redressal Committee has been constituted for Maganbhai Adenwala Mahagujarat University with the objective of preventing unfair practices and to provide a mechanism to students, parents and others for redressal of their grievances.
The Grievance Redressal Committee will have a term of two years i.e. from 15 day of January 2023 – 14 January 2025.
The Committee comprises of the following members:
Prof. Arpita Vaidya
Vice Principal DPCN
Dr Dhaval Dholakia
Dr Nimesh Ka Patel
Shri Mansi Patel
Gynec – DPCN
Shri Akash Thakkar
Student II BAMS
Shri Komalben Desai
Dr. Indira Venu
Student Grievance Redressal Committee (SGRC) has been framed by the Vice-Chancellor of the MAM University consisting of seven members.
MAM university has constituted Students’ Grievance Redressal Committees (SGRC), as per UGC norms to consider grievances of the students, with the following composition, namely
- A Professor – Chairperson
- Four Professors/Senior Faculty Members of the Institution as
- A representative from among students to be nominated on academic merit/excellence in sports/performance in co-curricular activities – Special
- At least one member or the Chairperson shall be a woman and at least one member or the Chairperson shall be from SC/ST/OBC category.
- The term of the chairperson and members shall be for a period of two
- The term of the special invitee shall be one
- The quorum for the meeting including the Chairperson, but excluding the special invitee, shall be
Mechanism of SGRC
The SGRC shall work related to academic and non-academic matters, such as assessment, victimization, attendance, charging of fees, conducting of examinations, harassment by colleague students or teachers etc.
- A complaint from an aggrieved student relating to the institution shall be addressed to the Chairperson, Students’ Grievance Redressal Committee (SGRC) in written mode with required documents or online on portal.
- The Students’ Grievance Redressal Committee, as the case may be, shall fix a date for hearing the complaint which shall be communicated to the institution and the aggrieved
- An aggrieved student may appear either in person or authorize a representative to present the
- The SGRC shall process the matter within 15 days and after carefully looking into the matter, the decision shall be taken and informed the
- In considering the grievances before it, the SGRC shall follow principles of natural
- The SGRC shall send its report with recommendations, if any, to the Vice Chancellor or Registrar of the University and a copy thereof to the aggrieved student, preferably within a period of 15 working days from the date of receipt of the
- Any student aggrieved by the decision of the Students’ Grievance Redressal Committee may prefer an appeal to the Ombudsperson, within a period of fifteen days from the date of receipt of such decision.
- Grievances not resolved by the Students’ Grievance Redressal Committee within the time period provided in these regulations may be referred to the Ombudsperson by the
- The Ombudsperson shall, after giving reasonable opportunities of being heard to the parties concerned, on the conclusion of proceedings, pass such order, with reasons thereof, as may be deemed fit to redress the grievance and provide such relief as may be appropriate to the aggrieved student
- The institution, as well as the aggrieved student, shall be provided with copies of the order under the signature of the
- The institution shall comply with the recommendations of the
- The Ombudsperson may recommend appropriate action against the complainant, where a complaint is found to be false or
Grievances includes the following complaints of the aggrieved students
- Making admission contrary to merit determined in accordance with the declared admission policy of the
- Irregularity in the admission process adopted by the institution
- Refusing admission in accordance with the declared admission policy of the
- Non Publication of prospectus, (either hard copy / online) as specified in these
- Publishing any information in the prospectus, which is false or misleading, and not based on facts.
- Withhold or refuse to return any document in the form of certificates of degree, diploma or any other award or other document deposited with it by a student for the purpose of seeking admission in such institution, with a view to induce or compel such student to pay any fee or fees in respect of any course or program of study which such student does not intend to pursue.
- Demand of money in excess of that specified in the declared admission policy to be charged by such institution.
- Breach in reservation policy in admission as may be
- Nonpayment or delay in payment of scholarships to any student that such institution is committed, under the conditions imposed by University Grants Commission, or by any other
- Delay in conduct of examination or declaration of results beyond the specified schedule in the academic
- On provision of student amenities as may have been promised or required to be provided by the institution.
- Non transparent or unfair evaluation
- Refund of fees, in case a student withdraws the admission within the stipulated time as mentioned in the prospectus, as notified by the UGC from time to time.
- University shall appoint Ombudsperson for redressal of grievances of students of the MAM university and colleges/institutions affiliated with the university under UGC
- There shall be one or more part-time functionaries designated as Ombudspersons to hear, and decide on, appeals preferred against the decisions of the
- The Ombudsperson shall be a retired Vice-Chancellor or a retired Professor (who has worked as Dean/HOD) and has 10 years’ experience as a Professor at State/Central Universities/Institutions of National Importance/Deemed to be Universities or a former District
- The Ombudsperson shall not, at the time of appointment, during one year before appointment, or in the course of his/her tenure as Ombudsperson, be in conflict of interest with the Institution where his/her personal relationship, professional affiliations or financial interest may compromise or reasonably appear to compromise, the independence of judgment towards the
- The Ombudsperson shall be appointed for a period of three years or until he/she attains the age of 70 years, whichever is earlier, from the date of assuming office, and shall be eligible for reappointment for another one
- For conducting the hearings, the Ombudsperson shall be paid a sitting fee, per diem, in accordance with the norms fixed by the MAM university and shall, in addition, be eligible for reimbursement of the expenditure incurred on
- MAM University may remove the Ombudsperson from office, on charges of proven misconduct or
- No order of removal of Ombudsperson shall be made except after an inquiry made in this regard by a person, not below the rank of a retired judge of the High Court in which a reasonable opportunity of being heard is given to the Ombudsperson